Impounded Vehicles in Innisfail and Sylvan Lake
If your vehicle appears to have been towed, we advise you to contact our main line at 403-227-0306. This number can be used to obtain information on the exact towing location and information on additional steps that may be required prior to the vehicle release being granted.
Contact Information
We are located in Innisfail and Sylvan Lake.
Office Hours
Monday to Friday: 08:00 AM to 05:00 PM
Towing services available 24/7
Impound Hours
Monday to Friday: 08:00 AM to 05:00 PM
Saturday and Sunday: By appointment only!
*** Must arrive 15 minutes prior to closing time ***
RCMP, Sheriff, and Municipal Enforcement Seized Vehicles
Hookers Towing & Transport serves as the primary impound facility for vehicles towed by police agencies in and around Innisfail and Sylvan Lake. We are responsible for ensuring the safe storage, release, and eventual disposal of any unclaimed vehicles. Once a vehicle has been cleared for release by the seizing agency, our staff handles the process of returning it to its rightful owner and collecting any outstanding fees.
When visiting the impound lot, it’s important to be aware that we operate under strict guidelines established by Alberta Transportation, the Alberta Traffic Act, and Occupational Health and Safety (OH&S) regulations. To ensure an efficient visit and avoid unnecessary delays or additional charges, please review the following rules carefully before arriving.
If you have any questions or if something is unclear at any point, please contact us at 403-227-0306. Our staff will be happy to provide clarification and assist you.
Yard Rules
Please review the yard rules before arriving:
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All towing and administrative fees must be paid before entering the impound lot. However, if the Registered Owner can provide a valid insurance claim number, payment will not be required at that time.
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Only the Registered Owner and one accompanying person are permitted inside the impound lot, and both individuals must remain under the supervision of Hookers Towing & Transport staff at all times.
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Registered Owners are allowed a maximum of 15 minutes to collect any loose personal belongings from their vehicle.
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Photography is strictly prohibited unless specifically authorized by Hookers Towing & Transport staff or the vehicle owner’s insurance company.
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Access is limited to the Registered Owner’s vehicle only; no other vehicles or areas may be entered.
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No repairs, maintenance, or other work may be performed on the vehicle while on-site.
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For safety reasons, open-toed footwear is not permitted within the impound lot at any time.
If You Are the Owner of an Impounded Vehicle
If you are the rightful and registered owner of the impounded vehicle, you need the following documents to pick up your vehicle. If you are the owner of a vehicle but have not registered it at an Alberta Registry Agent, you must bring proof of ownership, such as a fully completed and signed bill of sale.
Other requirements are:
Photo ID
Or
3 pieces of government-issued non photo ID
Full payment for the invoice
If You're a Friend or Family to the Registered Owner of the Vehicle
Sometimes the registered owner is not available or works in a different city. We understand such situations but we need some set of documents to release the vehicle to your friend. We want an authorized letter from the owner of the vehicle naming the friend along with photo ID.
Documents required are:
A written authorization letter naming your agent
A copy of your photo ID
Your agent will need:
Photo ID
Full payment for the invoice
If the Impounded Vehicle Is Rental
If your vehicle is a rental vehicle, you will need to have an authorization letter from the company on their letterhead. Your name must be mentioned in the letter as an authorized person to pick up the vehicle.
Documents required are:
Authorization letter from rental company naming you as being authorized to pick up the vehicle
Agent photo ID
Full payment for the invoice
If the Vehicle Is Registered to a Company
When a vehicle is registered to a company, a written authorization on the letterhead for an employee to pick up the vehicle is required. If the company has no letterhead, incorporation papers must be used in which both the company name and the owner's name need to be produced accompanied by a copy of the owner’s photo ID.
Documents required are:
For companies with a formal letterhead:
An authorization letter authorizing an employee to pick up the vehicle
Named employee must have photo ID
Full payment for the invoice
For companies without a formal letterhead:
Incorporation papers showing company name and owner name
Owner’s photo ID
Authorization letter if other than the owner is picking up the vehicle
Employee’s photo ID if other than the owner is picking up the vehicle
Full payment for the invoice
Lost your vehicle or think it might have been towed? Don’t worry, give us a call and our team will provide you with information on impounded vehicles.
